Privacy Policy

We, Frocery Innovative Retail Private Limited, having its offices at A-304, Golden Sands, Mhada, Four Bungalows, Andheri West, Mumbai - 400058, (hereinafter referred to as the "Company"​) where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns, are the creator of this Privacy Policy, and we ensure our steady commitment to Your privacy with regard to the protection of your information. This privacy policy contains information about Android and Mobile Applications called Frocery – Your Daily Fresh Grocery (hereinafter referred to as the " App"). In order to provide You with Our uninterrupted use of services, We may collect and, in some circumstances, disclose information about you. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.



    1. The term 'You' & 'User', ​shall mean any legal person or entity accessing or using the services provided on this App and/or App, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
    2. The terms 'We'​, 'Us', 'Our' ​shall mean the App and/or the Company, as the context so requires
    3. The term ​'Services' shall mean the online grocery delivery service provided by the Company through the Apps to Users as per the terms contained herein.
    4. The terms 'Party' ​& 'Parties' shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.
    5. "Personal Information" shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2.
    6. "Third Parties" refer to any App, company or individual apart from the User and the creator of this App.

    We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. Since we provide certain services as mentioned above, we may collect the following information which are appropriately required to provide such services:

    From Users:

    1. Personal data of the User such as, but not limited to, Name, Address, Email ID, Mobile Number, OTP.
    2. Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet.

    The User submissions section of the App is moderated to ensure accurate testimonials when such reviews/comments are shared by Users. Published submissions are genuine and are not edited or altered by the App. The App reserves the right to post or remove any submission at its discretion.
    By posting Your comment(s), rating(s), review(s) or submission(s) ("Submission") on our App, you give us permission to reprint or use the Submission in connection with our business. You also are agreeing to the following:

    1. The reprint or use of the Submission will be at our discretion and without compensation;
    2. The use of the Submission with or without any pseudo (pen) name credit;
    3. The App's perpetual and assignable right to use the Submission;
    4. The use of the Submission locally, nationally or globally in any media, information or communication platform (including Internet advertising) currently in use or later developed.

    Other than Your name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Submission.


    The App may include advertisement hyperlinks to other Apps, applications, content or resources. We have no control over such external links present in the App, which are provided by persons or companies other than Us.
    You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, Apps, companies or persons, nor do We endorse any advertising, products or other material on or available from such external Apps or resources.
    You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You, as a result of the collection and/or disclosure of Your personal information by external Apps, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such Apps, Apps or resources. This external App, Apps and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that You enter the external App and review their privacy policy. We allow third parties/individuals to display advertisements when you use the App.


    The information provided by You at the time of registration and thereafter shall be used to contact You when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, Your personal data may be collected and stored by Us for internal record.
    We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.
    In case We are acquired by or merged with another company, We shall be legally obliged to share information disclosed by You and information about You to the company we are acquired by or merged with. In the event of a merger or acquisition, We shall notify You by email to review our revised privacy policy, as and when Your Personal Information is shared with or becomes subject to a different privacy policy.

  6. 6. COOKIES

    We use data collection devices such as "cookies" on certain pages of our App. A cookie is a small data file sent by our App onto your computer, tablet, Smartphone or similar device each time you use the device to visit our App. Cookies mean that the next time you visit the App our system recognises your device, and cookies assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users. A cookie itself contains no personal data and does not collect any personal data. Cookies can store user settings and other information. We will not share any personally identifiable information provided by this Cookie with any third party. We will, however, link data stored in Cookies to the personally identifiable information You submitted while on our site.
    Any cookies sent by the site operator and stored on your device are designated “first-party cookies”. Some cookies may be placed by other parties; these are then designated "third party cookies". First party cookies are those cookies which are associated with the host name. Third party cookies are cookies from other domains. Some of our business partners (e.g., advertisers) use Cookies on our site. We have no access to or control over these Cookies, as they are generated by third party provider domains, and can therefore only be administered by the respective third party. This privacy statement covers the use of cookies by the first party only and does not cover the use of cookies by any advertisers.


    Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the App.
    We shall not sell, share, or rent your personal information to any marketing agencies or any other such companies that indulge in unsolicited communications. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.


    Due to the existing regulatory environment, We cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

    1. 8.1 External Service Providers: ​There may be a number of services offered by external service providers that help You use our App. If You choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/ or grant them permission to collect information about You, then their use of Your information is governed by their privacy policy. For example, We use third-party payment gateways (Razor Pay) on the App, which falls within this category of an external service provider.
    2. 8.2 Other Corporate Entities: We may share much of our data, including Your Personal Information, with Our parent and/ or subsidiaries (present and future) that are committed to serving Your needs through use of Our App and related services, throughout the world. Such data shall be shared for the sole purpose of enhancing Your experience of using the App. To the extent that these entities have access to your information, they shall treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or Our parent and/or subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You shall receive notice of such event (to the extent it occurs).
    3. 8.3 Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.

    Any information that you make publicly available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.


    Following registration, You can review and change the information You submitted at the stage of registration. An option for facilitating such change shall be present on the My Account page of the App and such change can be facilitated by emailing us at If You change any information, We may keep track of Your old information.
    If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile, please write to or email us as soon as possible, at We shall promptly correct any information found to be incorrect. All User profiles are kept confidential and are not viewable by any other members/users.
    We shall retain in Our files, information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and conditions. Further, such prior information is never completely removed from Our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your personally identifiable information shall be completely removed from our databases in response to Your requests.

  10. 10. SECURITY

    We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to Us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion.

  11. 11. INDEMNITY

    You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our App or otherwise and Your use and access of Apps and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which You may have disclosed to such Third Parties.


    Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

  13. 13. AMENDMENT

    Our Privacy Policy may change from time to time.